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Global Burger on George Street, Brisbane 
30th-Apr-2009 10:04 pm
It takes a lot for me to find an establishment worthy of saying I will never eat there ever again.

Now I have.

A few colleagues and I went to Global Burger on George Street for lunch. We dragged a couple of tables together out on the pavement to sit together and surveyed the menu. It had a fair variety of offerings and it all sounded pretty good.

I decided the Sydney sounded just up my alley - a crispy white fish fillet (barramundi) with vine ripe tomato relish, lettuce, tomato and lemon mayonnaise. After 20 minutes, our orders started arriving.

And this is the tricky bit: a colleague and I made the same order - the Sydney as a salad. A waitress after delivering the 3rdd burger to our table, asked who ordered the Sydney. My colleague and I said we both did. The waitress said 'oh' and went away.

Fourth burger arrived and the waitress again, asked who ordered the Sydney. My colleague and I started getting confused, but stressed again we had both ordered the Sydney, so there should be 2 Sydneys arriving.

Finally one Sydney arrived and I offered it to my colleague, who graciously accepted. The waitress however hovered around. We both looked up and then she explained that that was their last piece of fish - they had run out. Would I like to go to the counter to make a different order?

No, but seeing as I didn't have a choice and not the least bit impressed, I went to the counter and simply pointed to the burger on the top of the list: Bangkok. And I still didn't want the bun.

The waitress must've been new, so she called over another girl to help her key in this change in order. All the while, I am standing at the counter, wallet in hand, hungry, annoyed and not getting happier by the minute. By the end of it (a full 5 minutes), I am told I don't need the pay for the price difference since it was their boo-boo for not checking if they had run out and handed a new receipt.

By now, I'm pretty hungry, everyone else in the party is about halfway through their meals and all I have in front of me is a Bundaberg ginger beer to nurse.

20 minutes later, my lunch hour is just about up, everyone else have finished their meals and I am still hungry.

Sick and tired of this pathetic service, I head back to the counter to ask for my meal to go. And lucky me, my meal had just hit the counter.

You'd expect that putting the meal into a take-away box would take a maximum of 30 seconds.


From the glass reflection of their oven, I watched the chef dick around with the lettuce in that take-away box for at least 3 minutes - arranging this leaf and that until he was ready to shut the lid on the cardboard box, put it into a paperbag for the waitress to hand to me.

The worst part of it was the food didn't even make all that nonsense worth it. This is what I got:

Hardly an appetising sight, is it?

Now the Bangkok is advertised as Thai chilli chicken with pickled carrot, cucumber, coriander and sweet chilli sauce. Thai chilli? Nup. Coriander? Nada. Just about the only thing I could taste was sweet chilli sauce and if I had wanted to have just sauce for lunch, I would've gone to the nearby Asian grocer and bought myself a 1 litre bottle of the sauce. I ended up throwing away most of the salad, cuz most of it was limp.

Perhaps the most ironic is that its paperbag and box have printed: 'CAUTION - THIS BOX CONTAINS THE WORLDS BEST BURGER'

Erm... right.

Global Burgers on Urbanspoon
30th-Apr-2009 02:26 pm (UTC)
errr...where's the chicken?

hopeless service u got. tsk.
30th-Apr-2009 11:30 pm (UTC)
See that black stuff covered in sauce in the top right corner of the box? That's the chicken.

Granted the wait staff apologised as we were leaving, but by that time, I had had enough and just didn't want to be there anymore.
30th-Apr-2009 08:13 pm (UTC)
awh baby :( I'm so sorry that just SUCKS. *hugs*

30th-Apr-2009 11:32 pm (UTC)
It did and I had a massive headache by the end of it. Not how I envisioned having a nice lunch out with the colleagues.
1st-May-2009 12:02 am (UTC)
Shit man, I reckon I could throw up a better salad. :\
1st-May-2009 12:10 am (UTC)

All I know is that the chef didn't look terribly inspired by his work either, if he has to fiddle with a letture leaf half a dozen times before chucking in the rest of the food.
1st-May-2009 12:45 am (UTC)
that is disgraceful!
they should have given you the meal for free because they bungled it up. stupid service!
1st-May-2009 01:54 am (UTC)
Nup. Nada.

Even giving them allowance for having only opened recently (late last year), I simply cannot believe the kitchen did not communicate with the wait staff about the lack of a particular core ingredient.

They would've saved me a lot of grief by having told me when I first made my order that they had run out of fish and allowed me to choose something else at the very start - rather than be midway cooking all the orders and while serving everyone else, ask me to make an alternative choice.
1st-May-2009 03:31 am (UTC)
Now there's a total fail.
3rd-May-2009 12:36 am (UTC)
Word. Phail. Fail. PHAIL.
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