September 4th, 2013


Dear Telstra

Dear Telstra,

  1. Calling to confirm an appointment is fine. What’s not fine is telling me the appointment is ‘anytime between 8am to 6pm’.

  2. Asking me if the equipment and MDF are there.

    1. If you don’t clarify what equipment you’re referring to, then I cannot tell you if they’re here or not.

    2. When I ask what an MDF is and I tell you I don’t know what it is after you de-acronymise it for me, asking me again if it exists is not particularly bright. If I don’t know what it is, how am I supposed to know if it exists?

  3. Calling to confirm everything yesterday? Fine. And then calling me again today to confirm the exact same thing? Where are your customer service records?

  4. Trying to tell me that you must’ve left a voicemail, rather than spoke to me yesterday. This is why it isn’t possible:

  5. I am the customer and I am not lying when I say I have already spoken to you and gone through this step-by-step process.

  6. We don’t have a voice mail function on our phones. If no one picks up, the phones ring out.

Totally uncool about your service,